Advanced analytics drives deeper consumer engagement and loyalty.

Retail

Consumers are seeking much more from retailers than just a purchase. Deliver the customer experience that keeps them coming back.

Solutions for...

  • Boutique
  • Chain restaurants
  • Convenience
  • Discount
  • Grocery
  • Independent
  • Specialty

 

Market Challenges & Opportunities

Small-format retail stores represent a widely diverse mix of products, services, concepts, and formats, and they vastly outnumber large-format stores. Despite this diversity, they all must manage inventory efficiently, merchandise and promote effectively, and manage store and website operations to maximize sales, optimize costs, minimize fraud, and deliver quality customer service. Advanced analytics can help retailers correctly anticipate customer needs and consistently deliver a high-quality experience in this complex environment. 

Solution IPC Can Help

Solution IPC helps small-format retailers drive sizeable results. Our Signal Hub solution manages the complexity of the retail environment, helping drive more sales and increase profitability. Transform prospects into customers and customers into brand evangelists. Uncover insights that optimize the product mix, maximize SKU velocity, and drive up-sell, cross-sell, and repeat purchases. Increase the effectiveness of loyalty programs and promotions. Optimize merchandising, store operations, and overall cost-to-serve. Build customers for life. 

Solution Overview

Personalize at Scale

Individualize the experience, for all individuals.

Signal Hub helps retailers develop promotions, assemble product and service offerings, optimize the moment of purchase, and shape a positive customer experience for consumers at an individual level and on a massive scale, all delivered as a repeatable capability.

How it delivers value:

  • Builds a profitable and loyal portfolio of customers, one interaction at a time
  • Helps develop market offerings, promotions, and service experiences tailored to the interests and needs of specific customer segments and sub-segments on a massive scale
  • Tailors personalized messaging and interactions based on individual behavior, needs, and preferences to drive trips, build basket, and enhance loyalty
  • Provides a holistic view of the aggregate customer experience, from discovery, to purchase, to fulfillment, to service, helping retailers drive brand evangelism and repeat purchases
  • Enables retailers in service businesses, mature product segments, or highly competitive categories to compete more effectively based on service quality
  • Allows retailers to analyze customer consumption patterns, learn what is and isn’t working, and make subsequent adjustments to optimize results
Improve CLV

Optimize the entire customer journey.

Signal Hub disaggregates the customer’s journey across the product lifecycle and reassembles it in an application that enables intuitive, precise measurement and intervention, helping companies orchestrate the entire customer experience.
 

How it delivers value:

  • Provides a single analytics environment that integrates customer management analytics across the product lifecycle
  • Defines and validates customer personas and associated needs at a deeply granular level of detail, enabling micro-segmentation, precision targeting, and preemptive action
  • Deepens understanding of individual customer purchase journeys across shopping channels and identifies timely Signals that inform next-best action(s)
  • Orchestrates omni-channel treatments that leverage all customer touchpoints
  • Helps deliver a positive customer experience at every stage of the lifecycle
  • Supports more effective cross-selling and upselling of products based on personalized and contextually relevant recommendations and offers across shopping channels
  • Drives more effective integration of loyalty and reward strategies into overall customer lifecycle strategy
  • Orchestrates multi-channel treatments that leverage all customer touchpoints
  • Helps deliver a positive customer experience at every stage of the lifecycle
  • Proactively seeks monetization opportunities to expand customer lifetime value (CLV)
Maximize Spend

Aspirational value is within your grasp.

Signal Hub analyzes your customer portfolio across all of the key factors that drive consumer spend, identifying opportunities to up-sell, cross-sell, optimize pricing, and maintain alignment with the customer’s sense of value.
 

How it delivers value:

  • Creates a data map that represents a comprehensive view of the customer, including aspirational spend and spend gap
  • Increases precision in business decisions via highly accurate predictions of future customer behavior
  • Helps marketers orchestrate interactions and interventions based on real-time intelligence and predictive analytics
  • Identifies key milestones across the customer experience journey and frames highly tailored customer interactions aligned with those milestones
  • Packages highly-tailored customer interactions into market-ready programs to capture highest-value opportunities
  • Executes programs and measures their effectiveness simultaneously
Enhance Performance

Drive more from every store.

With Signal Hub, retailers can identify and quantify revenue, margin, and operational efficiency opportunities within individual stores and across the entire store footprint, tightly integrate digital and physical channels, manage the progress of key initiatives, and sustain high performance over time.

How it delivers value:

  • Seamlessly integrates in-store marketing, sales, and fulfillment with e-commerce channels to increase conversion and improve customer experience
  • Helps optimize merchandise assortment decisions (in-store, online, pick-up, catalog) based on local markets and demand
  • Optimizes shelf space utilization to present the right product mix and quantities and increase SKU velocity
  • Enhances in-store marketing efficacy and digital conversion based on detailed, constantly refreshed customer profiles and optimized device usage
  • Analyzes store and staff productivity holistically across all value levers to maximize sales per square foot and enhance same-store sales growth
  • Detects fraud attempts before they become losses and mitigates fraud risk over time
More...

Orchestrate experiences that turn customers into evangelists for your brand.

Signal Hub helps retailers shape the entire customer journey and deliver experiences that aren’t transactional, but are instead transformational. Build deeper customer relationships that drive lasting growth and profitability.
 

  • Campaign Optimization
  • Churn Reduction
  • Competitor Intelligence
  • Consumer Spend Maximization
  • Customer Care Optimization
  • Fraud Detection & Mitigation
  • Inventory Optimization
  • Price Optimization
  • Private Label Launch & Management
  • Retail Site Selection
  • Store & Channel Performance Enhancement

Solutions for...

  • Big box
  • Department stores
  • Supercenters
  • Warehouse clubs

Market Challenges & Opportunities

A large-format retailer faces the same challenges that small-format retailers face, plus many additional challenges that derive from that scale. Massive SKU volume can complicate the retailer’s ability to maintain a distinctive brand identity, avoid overextension, forestall commoditization, and be profitable. By integrating advanced analytics into strategy and operations, large-format retailers can develop and maintain distinct competitive advantages that maximize the potential of their scale. 

Solution IPC Can Help

Large-format retailers can only benefit from larger size if they achieve scale efficiencies. Signal Hub from Solution IPC uses advanced analytics to deliver the advantages of scalability. Design and execute marketing initiatives that shift consumer spend across categories from competitors to your brand. Offer a range of pricing options that optimizes profitability and drives sales growth across a massive SKU count. Optimize sourcing, distribution, and fulfillment across your entire footprint. Smarter analytics drives better results. 

Solution Overview

Personalize at Scale

Individualize the experience, for all individuals.

Signal Hub helps retailers develop promotions, assemble product and service offerings, optimize the moment of purchase, and shape a positive customer experience for consumers at an individual level and on a massive scale, all delivered as a repeatable capability.

How it delivers value:

  • Builds a profitable and loyal portfolio of customers, one interaction at a time
  • Helps develop market offerings, promotions, and service experiences tailored to the interests and needs of specific customer segments and sub-segments on a massive scale
  • Tailors personalized messaging and interactions based on individual behavior, needs, and preferences to drive trips, build basket, and enhance loyalty
  • Provides a holistic view of the aggregate customer experience, from discovery, to purchase, to fulfillment, to service, helping retailers drive brand evangelism and repeat purchases
  • Enables retailers in service businesses, mature product segments, or highly competitive categories to compete more effectively based on service quality
  • Allows retailers to analyze customer consumption patterns, learn what is and isn’t working, and make subsequent adjustments to optimize results
Improve CLV

Optimize the entire customer journey.

Signal Hub disaggregates the customer’s journey across the product lifecycle and reassembles it in an application that enables intuitive, precise measurement and intervention, helping companies orchestrate the entire customer experience.
 

How it delivers value:

  • Provides a single analytics environment that integrates customer management analytics across the product lifecycle
  • Defines and validates customer personas and associated needs at a deeply granular level of detail, enabling micro-segmentation, precision targeting, and preemptive action
  • Deepens understanding of individual customer purchase journeys across shopping channels and identifies timely Signals that inform next-best action(s)
  • Orchestrates omni-channel treatments that leverage all customer touchpoints
  • Helps deliver a positive customer experience at every stage of the lifecycle
  • Supports more effective cross-selling and upselling of products based on personalized and contextually relevant recommendations and offers across shopping channels
  • Drives more effective integration of loyalty and reward strategies into overall customer lifecycle strategy
  • Orchestrates multi-channel treatments that leverage all customer touchpoints
  • Helps deliver a positive customer experience at every stage of the lifecycle
  • Proactively seeks monetization opportunities to expand customer lifetime value (CLV)
Maximize Spend

Aspirational value is within your grasp.

Signal Hub analyzes your customer portfolio across all of the key factors that drive consumer spend, identifying opportunities to up-sell, cross-sell, optimize pricing, and maintain alignment with the customer’s sense of value.
 

How it delivers value:

  • Creates a data map that represents a comprehensive view of the customer, including aspirational spend and spend gap
  • Increases precision in business decisions via highly accurate predictions of future customer behavior
  • Helps marketers orchestrate interactions and interventions based on real-time intelligence and predictive analytics
  • Identifies key milestones across the customer experience journey and frames highly tailored customer interactions aligned with those milestones
  • Packages highly-tailored customer interactions into market-ready programs to capture highest-value opportunities
  • Executes programs and measures their effectiveness simultaneously
Enhance Performance

Drive more from every store.

With Signal Hub, retailers can identify and quantify revenue, margin, and operational efficiency opportunities within individual stores and across the entire store footprint, tightly integrate digital and physical channels, manage the progress of key initiatives, and sustain high performance over time.

How it delivers value:

  • Seamlessly integrates in-store marketing, sales, and fulfillment with e-commerce channels to increase conversion and improve customer experience
  • Helps optimize merchandise assortment decisions (in-store, online, pick-up, catalog) based on local markets and demand
  • Optimizes shelf space utilization to present the right product mix and quantities and increase SKU velocity
  • Enhances in-store marketing efficacy and digital conversion based on detailed, constantly refreshed customer profiles and optimized device usage
  • Analyzes store and staff productivity holistically across all value levers to maximize sales per square foot and enhance same-store sales growth
  • Detects fraud attempts before they become losses and mitigates fraud risk over time
More...

Orchestrate experiences that turn customers into evangelists for your brand.

Signal Hub helps retailers shape the entire customer journey and deliver experiences that aren’t transactional, but are instead transformational. Build deeper customer relationships that drive lasting growth and profitability.
 

  • Campaign Optimization
  • Churn Reduction
  • Competitor Intelligence
  • Consumer Spend Maximization
  • Customer Care Optimization
  • Fraud Detection & Mitigation
  • Inventory Optimization
  • Price Optimization
  • Private Label Launch & Management
  • Retail Site Selection
  • Store & Channel Performance Enhancement

Solutions for...

  • Catalog
  • Internet

Market Challenges & Opportunities

The lines between physical retail, e-commerce, and mobile commerce continue to blur. Omni-channel retail exists at all stages of the customer lifecycle, but catalog-only, Internet-only, and catalog/Internet businesses defy full-scale convergence and can still thrive. Operational models, cost structures, and risks can differ markedly vs. omni-channel or physical retailers. By applying advanced analytics, channel-specific retailers can optimize the value creation potential of their unique business models.

Solution IPC Can Help

Catalog and Internet retailers build their brands around highly focused channels, relying on a unique value proposition and excellent operational execution to grow successful businesses. Signal Hub from Solution IPC accelerates their success and makes it sustainable. With Signal Hub, catalog and Internet businesses can target and reach consumers more effectively, increase the relevance and impact of purchase recommendations, optimize cost-to-serve, and increase distribution, fulfillment, and service efficiency. Optimize your channel focus.

Solution Overview

Personalize at Scale

Individualize the experience, for all individuals.

Signal Hub helps retailers develop promotions, assemble product and service offerings, optimize the moment of purchase, and shape a positive customer experience for consumers at an individual level and on a massive scale, all delivered as a repeatable capability.

How it delivers value:

  • Builds a profitable and loyal portfolio of customers, one interaction at a time
  • Helps develop market offerings, promotions, and service experiences tailored to the interests and needs of specific customer segments and sub-segments on a massive scale
  • Tailors personalized messaging and interactions based on individual behavior, needs, and preferences to drive trips, build basket, and enhance loyalty
  • Provides a holistic view of the aggregate customer experience, from discovery, to purchase, to fulfillment, to service, helping retailers drive brand evangelism and repeat purchases
  • Enables retailers in service businesses, mature product segments, or highly competitive categories to compete more effectively based on service quality
  • Allows retailers to analyze customer consumption patterns, learn what is and isn’t working, and make subsequent adjustments to optimize results
Improve CLV

Optimize the entire customer journey.

Signal Hub disaggregates the customer’s journey across the product lifecycle and reassembles it in an application that enables intuitive, precise measurement and intervention, helping companies orchestrate the entire customer experience.
 

How it delivers value:

  • Provides a single analytics environment that integrates customer management analytics across the product lifecycle
  • Defines and validates customer personas and associated needs at a deeply granular level of detail, enabling micro-segmentation, precision targeting, and preemptive action
  • Deepens understanding of individual customer purchase journeys across shopping channels and identifies timely Signals that inform next-best action(s)
  • Orchestrates omni-channel treatments that leverage all customer touchpoints
  • Helps deliver a positive customer experience at every stage of the lifecycle
  • Supports more effective cross-selling and upselling of products based on personalized and contextually relevant recommendations and offers across shopping channels
  • Drives more effective integration of loyalty and reward strategies into overall customer lifecycle strategy
  • Orchestrates multi-channel treatments that leverage all customer touchpoints
  • Helps deliver a positive customer experience at every stage of the lifecycle
  • Proactively seeks monetization opportunities to expand customer lifetime value (CLV)
Maximize Spend

Aspirational value is within your grasp.

Signal Hub analyzes your customer portfolio across all of the key factors that drive consumer spend, identifying opportunities to up-sell, cross-sell, optimize pricing, and maintain alignment with the customer’s sense of value.
 

How it delivers value:

  • Creates a data map that represents a comprehensive view of the customer, including aspirational spend and spend gap
  • Increases precision in business decisions via highly accurate predictions of future customer behavior
  • Helps marketers orchestrate interactions and interventions based on real-time intelligence and predictive analytics
  • Identifies key milestones across the customer experience journey and frames highly tailored customer interactions aligned with those milestones
  • Packages highly-tailored customer interactions into market-ready programs to capture highest-value opportunities
  • Executes programs and measures their effectiveness simultaneously
Enhance Performance

Drive more from every store.

With Signal Hub, retailers can identify and quantify revenue, margin, and operational efficiency opportunities within individual stores and across the entire store footprint, tightly integrate digital and physical channels, manage the progress of key initiatives, and sustain high performance over time.

How it delivers value:

  • Seamlessly integrates in-store marketing, sales, and fulfillment with e-commerce channels to increase conversion and improve customer experience
  • Helps optimize merchandise assortment decisions (in-store, online, pick-up, catalog) based on local markets and demand
  • Optimizes shelf space utilization to present the right product mix and quantities and increase SKU velocity
  • Enhances in-store marketing efficacy and digital conversion based on detailed, constantly refreshed customer profiles and optimized device usage
  • Analyzes store and staff productivity holistically across all value levers to maximize sales per square foot and enhance same-store sales growth
  • Detects fraud attempts before they become losses and mitigates fraud risk over time
More...

Orchestrate experiences that turn customers into evangelists for your brand.

Signal Hub helps retailers shape the entire customer journey and deliver experiences that aren’t transactional, but are instead transformational. Build deeper customer relationships that drive lasting growth and profitability.
 

  • Campaign Optimization
  • Churn Reduction
  • Competitor Intelligence
  • Consumer Spend Maximization
  • Customer Care Optimization
  • Fraud Detection & Mitigation
  • Inventory Optimization
  • Price Optimization
  • Private Label Launch & Management
  • Retail Site Selection
  • Store & Channel Performance Enhancement

Solutions for...

  • Auto dealerships
  • Business services
  • Education and training services
  • Entertainment
  • Gasoline stations
  • Rental and leasing services
  • Specialty restaurants

Market Challenges & Opportunities

Retailers in services and highly focused product categories face unique challenges. Differentiation, positive customer experience, and profitable growth are just as important as when selling physical products, competing in broader categories, or utilizing a wider variety of channels. Extreme specialization implies greater complexity in managing the factors that drive intended business outcomes. Big Data analytics can deliver insight into what these factors are, but only analytics solutions that help businesses take tangible action can deliver real impact.

Solution IPC Can Help

Signal Hub from Solution IPC helps highly specialized product and service retailers uncover the nuances in their data and use insight to drive significant and lasting business value. With Signal Hub, retailers can rapidly and continuously distill critical information about their customers’ interests and needs and use that information to drive sales, shape the customer experience, strengthen loyalty, and increase customer lifetime value.

 

Solution Overview

Personalize at Scale

Individualize the experience, for all individuals.

Signal Hub helps retailers develop promotions, assemble product and service offerings, optimize the moment of purchase, and shape a positive customer experience for consumers at an individual level and on a massive scale, all delivered as a repeatable capability.

How it delivers value:

  • Builds a profitable and loyal portfolio of customers, one interaction at a time
  • Helps develop market offerings, promotions, and service experiences tailored to the interests and needs of specific customer segments and sub-segments on a massive scale
  • Tailors personalized messaging and interactions based on individual behavior, needs, and preferences to drive trips, build basket, and enhance loyalty
  • Provides a holistic view of the aggregate customer experience, from discovery, to purchase, to fulfillment, to service, helping retailers drive brand evangelism and repeat purchases
  • Enables retailers in service businesses, mature product segments, or highly competitive categories to compete more effectively based on service quality
  • Allows retailers to analyze customer consumption patterns, learn what is and isn’t working, and make subsequent adjustments to optimize results
Improve CLV

Optimize the entire customer journey.

Signal Hub disaggregates the customer’s journey across the product lifecycle and reassembles it in an application that enables intuitive, precise measurement and intervention, helping companies orchestrate the entire customer experience.
 

How it delivers value:

  • Provides a single analytics environment that integrates customer management analytics across the product lifecycle
  • Defines and validates customer personas and associated needs at a deeply granular level of detail, enabling micro-segmentation, precision targeting, and preemptive action
  • Deepens understanding of individual customer purchase journeys across shopping channels and identifies timely Signals that inform next-best action(s)
  • Orchestrates omni-channel treatments that leverage all customer touchpoints
  • Helps deliver a positive customer experience at every stage of the lifecycle
  • Supports more effective cross-selling and upselling of products based on personalized and contextually relevant recommendations and offers across shopping channels
  • Drives more effective integration of loyalty and reward strategies into overall customer lifecycle strategy
  • Orchestrates multi-channel treatments that leverage all customer touchpoints
  • Helps deliver a positive customer experience at every stage of the lifecycle
  • Proactively seeks monetization opportunities to expand customer lifetime value (CLV)
Maximize Spend

Aspirational value is within your grasp.

Signal Hub analyzes your customer portfolio across all of the key factors that drive consumer spend, identifying opportunities to up-sell, cross-sell, optimize pricing, and maintain alignment with the customer’s sense of value.
 

How it delivers value:

  • Creates a data map that represents a comprehensive view of the customer, including aspirational spend and spend gap
  • Increases precision in business decisions via highly accurate predictions of future customer behavior
  • Helps marketers orchestrate interactions and interventions based on real-time intelligence and predictive analytics
  • Identifies key milestones across the customer experience journey and frames highly tailored customer interactions aligned with those milestones
  • Packages highly-tailored customer interactions into market-ready programs to capture highest-value opportunities
  • Executes programs and measures their effectiveness simultaneously
Enhance Performance

Drive more from every store.

With Signal Hub, retailers can identify and quantify revenue, margin, and operational efficiency opportunities within individual stores and across the entire store footprint, tightly integrate digital and physical channels, manage the progress of key initiatives, and sustain high performance over time.

How it delivers value:

  • Seamlessly integrates in-store marketing, sales, and fulfillment with e-commerce channels to increase conversion and improve customer experience
  • Helps optimize merchandise assortment decisions (in-store, online, pick-up, catalog) based on local markets and demand
  • Optimizes shelf space utilization to present the right product mix and quantities and increase SKU velocity
  • Enhances in-store marketing efficacy and digital conversion based on detailed, constantly refreshed customer profiles and optimized device usage
  • Analyzes store and staff productivity holistically across all value levers to maximize sales per square foot and enhance same-store sales growth
  • Detects fraud attempts before they become losses and mitigates fraud risk over time
More...

Orchestrate experiences that turn customers into evangelists for your brand.

Signal Hub helps retailers shape the entire customer journey and deliver experiences that aren’t transactional, but are instead transformational. Build deeper customer relationships that drive lasting growth and profitability.
 

  • Campaign Optimization
  • Churn Reduction
  • Competitor Intelligence
  • Consumer Spend Maximization
  • Customer Care Optimization
  • Fraud Detection & Mitigation
  • Inventory Optimization
  • Price Optimization
  • Private Label Launch & Management
  • Retail Site Selection
  • Store & Channel Performance Enhancement

What the Market Is Saying

"Signal Hub is at the top of the list when it comes to generating fast, actionable insights.”

—Group Head, B2B Payments; Top-5 Payment Card Network

"No other company has similar capabilities in the market or has access to the same level of technology and data analytics."

—Vice President, Marketing Analytics; Leading Global Leisure & Entertainment Company

“Opera gave us a lot higher accuracy in predicting winning models for our products and increased gross margins by 5–10% annually.”

—Jin-Goon Kim, Director & Investor; Daphne Shoes China

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